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How ev999 Handles Your Personal Information

Your privacy matters to us. This policy covers what data ev999 collects when you use our platform, how we store it, and what controls you have over it. Access and use of ev999 depend on local law and eligibility in your region.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need something corrected, our support team handles privacy requests directly. Reach out through the channel that suits you and we will get back to you with a clear response — no automated brush-offs.

Live Chat Support Start a chat from your account dashboard. Our team handles data queries and can confirm what information we hold against your account in real time.

Email Privacy Requests Send your request to our support address with your registered account details. We aim to acknowledge data requests and begin processing them promptly.

Account Help Centre The Help Centre covers common privacy questions — how to update your contact details, manage cookie settings, or close your account and request data removal.

What We Collect and Why We Collect It

ev999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you connect, whether that is JazzCash, Easypaisa, or Raast. Transaction records tied to your wallet are kept as part of your account

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history and for verification purposes. We also collect device and session data when you access the platform on mobile or desktop: IP address, browser type, and session timestamps. This helps us detect unusual access and keep your account secure. We do not sell your personal data
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to third parties. Data shared with payment processors like JazzCash or Easypaisa is limited to what those processors need to complete your transaction — nothing more. If you connect a Raast-linked bank account, only the details required for the transfer are passed on. We may retain
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certain data for as long as your account is active and for a period afterward as required by applicable rules in regions where our services operate. You can ask us to review, correct, or remove your data at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are not afterthoughts here. Every account is protected by SSL encryption in transit and secure storage at rest. We apply access controls so only authorised team members can view account data, and only when needed to resolve a support issue or meet a compliance requirement.

Cookie Controls

We use functional and analytics cookies. You can adjust cookie preferences from your browser settings or through the consent layer shown on your first visit to the platform.

Account Security

Your account uses password protection plus OTP verification when logging in from a new device. Any suspicious session triggers an automatic alert to your registered contact.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable rules for the regions where ev999 operates legally.

Requesting Changes

To update, export, or delete your personal data, contact our support team through live chat or email with your account details. We handle each request individually and confirm when it is done.

Common Questions About Your Privacy on ev999

These are the questions we hear most often about how ev999 handles personal data. If yours is not here, our support team is ready to help.

We collect your name, contact details, and payment information — including your JazzCash, Easypaisa, or Raast details — along with device and session data needed to verify and secure your account.

We share data only with payment processors like JazzCash and Easypaisa to complete your transactions. We do not sell your data. No personal information goes to advertisers or unrelated third parties.

Contact our support team through live chat or email with your registered account details. We will identify what data we hold and send you a summary in a clear, readable format.

Yes. Submit a deletion request through live chat or email. We will process it and confirm when your data has been removed, subject to any retention required by applicable rules in your region.

Payment data passed to JazzCash or Easypaisa is limited to what each processor needs for the transaction. It is sent over SSL-encrypted connections and is not stored on our servers beyond your transaction record.

We retain account and transaction records for a period after closure as required by the rules applicable in regions where ev999 operates. You can ask our team for specifics relevant to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Accountev999 Login

How ev999 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Account Data

Cookie Controls

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy on ev999

01 What personal data does ev999 collect when I open an account?

02 Does ev999 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask ev999 to delete my account and personal data?

05 How does ev999 protect my JazzCash or Easypaisa payment data?

06 How long does ev999 keep my data after I close my account?

Privacy Policy

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